Technical Support Coordinator M/F
Pre-sales, trainings, commissioning, after-sales, PV knowledge, product/solutions technical presentations.
The technician intervenes within the framework of our ETD Wholesale and Retail activity. He/She mainly works on the technical support within de team, attending trainings (internal and external), giving alternative solutions within our catalogue, accompanying our sales force throughout the preparation of the technical quotations, carrying out commissioning on site and remotely, visiting customers, etc.
Main missions:
· Technical support to Pre-Sales (pre-design mainly for Residential and Commercial – R&C).
· Technical support for customers (PV plant commissioning, monitoring, debugging, etc.).
· Training to Customers and Installers on the catalog equipment (presential and online).
· Internal trainings to our sales team.
· Development of alternative solutions for our clients within our portfolio.
· Industry advances knowledge and follow up of the PV industry developments.
· Excellent knowledge of the Spanish Regulations regarding PV and renewable energy. Another country/es could be an asset.
· Product compliance and certifications knowledge for the respective country(ies).
· After-sales support to Customers and Coordination with Manufacturer’s Technical Support.
· Carrying out analyzes and sizing / layout calculations.
· Drafting of interventions and audit reports.
HSE, Quality and Compliance: Manage the business and stakeholders accordingly with the best practice in the industry and accordingly with Voltalia compliance and policy.
REQUIREMENTS
· Fluent in Spanish, Conversational English. Knowledge of other languages can be an asset. · FP Degree, Professional Trainings (no university degree required although could be and asset). · 1-2 years of experience in PV Design (PV Syst, AutoCAD, PV-Sol or similar tools for PV design). · 1-2 years of experience in PV Installation (Residential and Commercial projects), especially in terms of commissioning and set up of installations. · Good knowledge of Spanish regulations applicable for PV Installations, all mandatory certifications in compliance with the regulation in place. Other Countries Regulation is an asset. · Experience with coordination of subcontractors will be valuable. · Able to work with IT tools (excel, word, PV Design tools, CRM, ERP, etc.).
KEY SKILLS
· Organized and Team player. · Emphatic with colleagues, suppliers and excel with customers. · Excellent communication with end customers (Retail) and Installers (wholesale). · Great interpersonal and communication skills and feel comfortable to speak in public. · Critical thinker and problem-solving skills · Good sense of ownership and pride in your performance and its impact on company’s success · Good time-management skills · Conscientious Availability to move to our customer´s installations throughout Spain and occasionality to other countries
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COMPANY
Voltalia Spain
BUSINESS LINE
ETD Operations
CONTRACT TYPE
Permanent Contract CONTRACT DURATION
LOCATION
Spain, Madrid
STARTING DATE
Aug 24
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